Terms of sale

These terms are between you and SWEVEN · Casablanca, Morocco. You can reach us any time on WhatsApp.

These terms apply to every order placed on this website for delivery in Morocco. By placing an order, you accept them. We may update them from time to time — the version online when you placed your order is the one that applies to it.

Every piece is released in limited drops and is never restocked once sold out. Stock on the site updates live, but an item can still sell out while you check out — if that happens before your order is confirmed, we tell you and you pay nothing.

Photos are as accurate as we can make them, but colors can look slightly different depending on your screen. Check the size guide on each product page before ordering.

Prices are in Moroccan dirhams (MAD) and are final: the total shown at checkout is what you pay at your door. Delivery within Morocco is free unless a fee is shown at checkout. Discount codes follow the conditions shown with them and can't be exchanged for cash.

When you place an order you receive an order number, and we confirm the order with you on WhatsApp or by phone before shipping it.

We may cancel an order, at no cost to you, if we can't reach you to confirm it, if the details provided appear to be false, or if a price on the site was clearly wrong. We'll let you know if we do.

Payment is cash on delivery only: you pay the courier in cash, in MAD, when you receive your parcel. You may open the parcel and check the size and fabric before paying. We never ask for card or bank details to place an order.

We deliver across Morocco only. Orders usually arrive within 24 hours in Casablanca and Rabat, and within 24 to 48 hours elsewhere — these are estimates, not guarantees. Please give a phone number where you can be reached: we and the courier use it to arrange delivery.

Under Moroccan Law 31-08 on consumer protection, you have 7 days from the day you receive your order to change your mind, without giving a reason.

To use this right, send a request on our Returns page or message us on WhatsApp within those 7 days, and we'll arrange the return with you. Items must come back unworn, unwashed and with their original tags.

We refund the full amount you paid within 15 days of your request. Because you paid cash on delivery, the refund is sent by bank transfer — we'll ask for your bank details (RIB). If you prefer, we can exchange the size or color instead (subject to availability) or give you store credit.

If your order arrives damaged, defective, or isn't what you ordered, send us photos on WhatsApp as soon as possible and we'll replace it or refund you in full. This is in addition to your right to return and your legal guarantees as a consumer.

We use your details to process, confirm and deliver your order. Our Privacy Policy explains everything we collect, why, and how to have it corrected or deleted.

If something goes wrong, contact us on WhatsApp first — we'll do our best to fix it quickly. These terms are governed by Moroccan law.